Delivery & Handling
When we deliver
The delivery days, areas and fees shown below are a general guide only. Your delivery day and fee are always confirmed at checkout, where the latest information is automatically applied.
We deliver Monday to Friday between 10:00am and 7:00pm, with delivery days based on your suburb. When you place your first order, we'll confirm your regular delivery day and provide an estimated delivery time.
From time to time, schedules may change due to public holidays or operational requirements. We don't deliver on public holidays, so if your usual delivery falls on one, we'll contact you to arrange an alternative day.
Why there's a delivery fee
Your delivery fee helps cover the real cost of bringing fresh, certified organic food to your door, including careful packing, refrigerated transport, fuel, vehicle maintenance and customer support. By sharing these costs across our Collective, we keep delivery fees as low as possible.
Some businesses advertise "free delivery," but those costs are usually built into product prices. We'd rather be transparent, keeping our product prices fair and charging only what it costs to deliver your order.
Where we deliver
Find your suburb to see your delivery fee and the day your order arrives. Orders close at 9am on your suburb's cut-off day. Pickup from our Hamilton Hill store is $4.95 and available everywhere.
New Orders Cutoff Time: 9:00 AM on packing days.
| Suburb | Postcode | Delivery type | Delivery fee | Packing day | Delivery day |
|---|
No suburbs match that search.
Not seeing your area? Pickup is always available, or get in touch and we'll see what we can do.
Delivery FAQs
- Your delivery address must be within a suburb where we deliver. Orders to suburbs outside our delivery area can't be processed.
- Delivery day and time depend on your suburb, and may change. We'll always let you know if anything changes.
- Please make any arrangements needed to help us deliver, including any security or access approvals for your location.
- If a delay happens beyond our reasonable control, we'll give you as much notice as we can, but can't be held liable for the delay.
It's best if someone is home for the delivery, but not essential. If no one will be home, please leave clear instructions in your order notes for where to leave it.
Once a delivery is left unattended, responsibility for the goods passes to you. We can't be held responsible for damage or theft once your order is left in the spot you've nominated, so we recommend bringing it inside and storing it correctly as soon as possible.
If we can't deliver because no one's home and there are no instructions, we'll contact you to make other arrangements. We may charge a second delivery fee, and depending on the delay, for any perishable items that need replacing.
We get the weight of fresh produce as close as possible to your order, but there can be slight variation either side of the amount ordered.
Orders can be collected from our shop at 1 Greenslade St, Hamilton Hill. We'll contact you by phone or text to arrange a pickup day and time. Pickup orders have a $4.95 packing and administration fee.
Please check your order carefully after delivery. If there's any issue with the items, let us know within 24 hours of delivery and we'll help sort out the right solution.
If you have specific requirements or instructions, add them to the order comments or notes during checkout.
