Help Centre
By using the Help Centre forms you agree to the terms of delivery service. We require 48 hours notice prior to your delivery of any order changes.
Common questions
We keep things simple so you can get the info you need quickly.
General
How does the organic box delivery work?
We hand-pick seasonal organic produce from local farms and deliver it to your door on a set day each week. You can customise your box or shop one-off. Whatever suits your lifestyle.
Can I customise what goes in my box?
Yes. You can share preferences, dislikes, or dietary needs. We’ll tailor your box to suit you, or you can choose every item yourself using our “Pick Your Own” option.
Do I need to commit to a subscription?
No lock-ins. You can order once, go weekly, or adjust anytime. It’s designed to be flexible around your routine, not the other way around.
Where do you source your produce from?
We work directly with certified organic farms across WA and trusted suppliers. Everything is seasonal, chemical-free, and selected fresh each delivery day.
What happens if I’m not home for delivery?
No problem. You can leave delivery instructions at checkout. We’ll safely leave your box in your chosen spot so it’s ready when you get home.
What if I don’t like something in my order?
Let us know within 24 hours and we’ll sort it out. We’re all about quality and making sure you’re happy with what you receive.
Support and Billing
How much does delivery cost?
Delivery fees vary by location and are shown at checkout. You’ll always see the full cost upfront—no surprises.
Can I change or cancel my order?
Yes. You can update or cancel your order, but we require at least 48 hours’ notice before your delivery day.
What payment methods do you accept?
We accept secure online payments through our website at checkout. Your payment is processed when your order is confirmed.
Who do I contact if I need help?
You can call us directly or reach out via our contact form. We’re a real team, so you’ll always speak to a real person who can help.
Call us on 9331 5590 if you have any other requests, comments or concerns, we will be more than happy to help you out.
Thank you for joining in with the Seasonal gastronomic Organic adventure with us. Enjoy!